Jeff built our pool 3 years ago, and still takes care of small issues that have come up (due to landscaping, not workmanship). My advice... be patient! Do not rush the process. Weather plays a big role, ie if Jeff says to wait until the ground is dry before continuing to the next step, listen to him. I have since referred Jeff to two friends, and both are happy as well. I interviewed several pool builders, and I liked how involved Jeff was. When I made changes on the fly, he charged me the fair difference in materials and labor. Several contractors would have taken advantage of the situation and created expensive change orders. Jeff did not. Thanks for helping us make great memories!